Alistair Barros, Avigdor Gal, Ekkart Kindler Business Process Management - 2012 ISBN: 978-3-642-32885-5 Subjects--Topical Terms: Computers and SocietyInformation Storage and RetrievalInformation Systems Applications (incl.Internet)IT in BusinessLogics and Meanings of ProgramsSoftware EngineeringComputer Science