000 00469nam a2200169Ia 4500
008 171226s2009xxu||||| |||| 00| 0 eng d
020 _a
022 _a
100 _aJauhari, Vinnie, Dutta, Kirti
245 _aServices marketing Operations and management
_b
250 _a
260 _aNew Delhi
_bOxford university press
_c2009
300 _a584
440 _a
_v
520 _aServices,marketing,Operations,and,management,Services marketing
650 _aServices marketing
906 _a27
_b
_c
999 _c184737
_d184737