An Empirical Study on Consumer Expectation and Satisfaction Towards Jio phone with Reference to Reliance Jio Center Tumkur.

Abstract

It measures how your company's goods and services satisfy or go beyond customer expectations. Customer Satisfaction is defined as "the number of consumers, or the reported experience of a company, product or service (rating), as a percentage of total customers who exceed the specified Satisfaction Goal". Customer satisfaction represents the achievement that a customer has made while doing business with a company. In other words, how satisfied are you with your business and overall experience with your company. Total gross profit that a customer expect from a company's product or service. "The gathering, analysis and dissemination of this data within an organization conveys the message that it is important to provide convenience to our customers and to ensure a positive experience for our products and services." "While sales volume or market share can represent the company's current performance, satisfaction is probably the greatest indicator of how liable it is that a company's consumers are likely to make more purchases in the future. The ripple effect of satisfaction is most powerful in extreme situations. " Consumer expectations are used to determine whether a product is manufactured inadvertently or if a warning to the product is bad. If a reasonable consumer is found to be defective, the product is considered defective. For example, a reasonable consumer may find that the blade exposed to the lawnmower is defective without the plastic guard that can be installed on the penny, because the risk of not using the plastic guard is higher than the guard installation cost.