A Study on Customer Satisfaction Towards Kennametal India Ltd, Bangalore.

Abstract

Industrial production first started at the beginning of the 19th century. It generally replaced the manufacture of the goods by hand by craftsmen. The 'Industrial Revolution' which found its origin in the new production methods was made possible through, among 0ther factors, the inventions of the steam engine and the electric motor. These permitted the mechanization of the power source of production machines. In the area 0f the metal working industries the development of machine tools began at that time. In India machine tools were manufactured as early as 1890, but poor in quality and lacked standardization. After 1930 machine tools of a reasonably good quality began to be produced in India principally by PN DATTA & company in Calcutta, Cooper engineering works at Satara & the Indian machinery company at Dasanagar near Calcutta. These enterprises which were the pioneer of machine tools making in India made mostly sliding, surfacing and screw cutting lathe of the head stock types. However, all the enterprises suffered from the competition from established manufacturers in England.